Vantage Apparel is thrilled to announce the appointment of Shira Hudson as
the new Director of Customer Experience. With over a decade of experience,
her infectious energy, passion for people, and a history of transforming
customer service teams into powerhouse performers, Shira joins Vantage to
take customer experience to the next level!
Shira comes to Vantage from Safilo, as Senior Customer Service &
Training Manager, overseeing a large contact center, rolling out innovative
training programs, and keeping customer satisfaction sky-high. And at Altice
USA, she built a customer care team that thrived under her leadership,
making sure everyone from staff to customers felt supported and valued.
"We are thrilled to welcome Shira to Vantage. Her leadership
and deep expertise in building customer-centric service teams will help us
deliver the exceptional service our clients need, expect and require," said
Fred Durand, Chief Operating Officer of Vantage Apparel. "We are confident
that Shira’s strategic mindset and ability to inspire her team will deliver
new standards of satisfaction for our industry."
At Vantage, Shira will be leading a team of service pros, from our Customer
Service Reps to the pre-production Art Designers. Her forward-thinking
approach will help introduce fresh automation strategies to speed up
responses and a new vibe focused on creating a fun,
performance-driven environment that keeps our customers excited to partner
with Vantage.
“I’m all about creating an amazing experience, both for our customers and
our team,” says Shira. “I can't wait to roll up my sleeves, work alongside
this incredible group of people, and make sure every interaction with
Vantage is smooth, efficient, and memorable.
To contact Vantage’s Customer Service Team, email
customerservice@vantageapparel.com