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Returns Policy and Guidelines

Samples

Sample orders are blank goods of 6 pieces or less. Return Authorization (RA) numbers are not needed for sample returns. Customers can use their Vantage sales order (SO) number or a Vantage invoice number as an RA#. We ask that customers include a copy of the invoice or packing slip in the return shipment whenever possible. Sample returns should be sent to:

  • Vantage Apparel
  • ATTN: Returns/SO/Inv#
  • 100 Vantage Drive
  • Avenel, NJ 07001

There are no restocking fees on sample orders returned within 45 days. After 45 days, sample returns are subject to a 20% restocking fee.

Standard (Non-Sample) Orders

ALL standard order returns must get an RA prior to shipping the goods back. Credit will be issued within one week of the goods being returned, as long as the order has already been invoiced. Vantage will not approve the credit until all goods have been received and checked for quality.

Vantage Goods: If you receive the incorrect Vantage goods on your order, please contact your Customer Service Account Specialist so that Vantage can replace the goods that are incorrect. Vantage will issue an RA to have the incorrect goods returned to us and will ship the correct pieces as quickly as possible.

Contract Goods: If you’ve used Vantage as your contract decorator on a wholesaler’s garments and we discover that the incorrect goods have been received by Vantage, we will notify you to contact your wholesaler to resolve. Please have your wholesaler ship the correct items to Vantage. Please provide an RA#/call tag to return the incorrect items. Minimum $10.00 charge applies.

Order returns should be sent to:

  • Vantage Apparel
  • ATTN: Returns/SO/Inv#
  • 100 Vantage Drive
  • Avenel, NJ 07001

Carrier Returns

The Returns Department also assists in shipments returned by UPS/Fed Ex. Often there is a wrong address or there is not enough information for the carrier to deliver the package. If this was a mistake by Vantage, then we will reship at no charge to the customer. If the carrier return occurred due to a customer error, then the customer will be billed any chargebacks imposed to Vantage by the carrier and for charges to reship the order.